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| WebEvents: Business Service Management |
In this WebEvent, you'll find out how to continuously monitor your processes and IT infrastructure in order to safeguard the business processes critical for your success.
Objective
The primary job of IT managers is to ensure the availability and continuous monitoring of business processes. The focus here is on managing resources, process flows and service levels. To help you do this, we now have two new modules available: our Monitoring Manager and SLA Manager. Due to the integration of ZIS-System into the Valuemation suite, information on processes is now linked with information on the IT infrastructure.
Contents
Business Service Management - from business process to IT infrastructure
New functionalities in Valuemation through the integration of ZIS-System
Using the Monitoring Manager to ensure the availability of business processes:
- Monitoring
- Automating
- Graphical depiction of system and applications in IT organizations.
Using the SLA Manager to align the IT infrastructure and service support processes with the priorities of the company:
- Definition and documentation of IT services
- Monitoring agreed-upon service levels
Integration into other Valuemation modules
Customer examples
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