 | ARBURG (injection molding machines for plastics)
Implementation of a self-learning solution database for the user help desk (UHD)
|
 | Bayerische Staatskanzlei (central state office of the Bavarian Government)
Call-center and knowledge-management technologies for the primary citizens' hotline to the Bavarian government
|
 | City of Cologne, Germany
Supported by self-learning knowledge databases, the service agents at the municipal call center in Cologne can guarantee excellent service and problem resolution rates. Since October 2005, the citizens of the neighboring city of Bonn have also been using this service.
Case Study |
 | Diakonie der EKD (Protestant social welfare organization)
Development of a knowledge portal for 2,000 users with functions like a project management system, collaboration in virtual team rooms as well as a global, overlapping intelligent searches
|
 | Erste Bank (banking)
Clear and well organized display of the entire system topology, and intelligent searches within it, for the second largest Austrian banking group
|
 | FESTO (industrial and process automation)
Immediate, one-click availability of technical expertise in the area of research and development (R&D)
|
 | FIDUCIA IT (IT service for financial institutions)
Implementation of the USU KnowledgeMiner as part of a comprehensive knowledge management project
Careful, methodical support from USU in the construction and establishment of the Yellow Pages
|
 | GKV Informatik
IT service provider to health insurance companies.
Company-wide searches in legal texts, guidelines and procedural instructions
|
 | Hutchison 3G Austria (mobile network)
Optimization of call center processes through a self-learning knowledge database used at the subsidiary company Hutchison Whampoa Limited
|
 | MHZ (curtains, blinds, awnings)
Simplified access to product documentation in the call center
|
 | Robert Bosch
Application of KnowledgeMiner for intelligent research in R&D documents within the diesel-systems business division
|
 | voestalpine (steel production and products)
Knowledge management solution for improved knowledge generation and usage in steel production with modern blast furnaces and LD-process steel plants
|
 | Volkswagen
Design and implementation of portal solutions for the quality assurance processes, error correction, supply of samples and process monitoring. Creation of a knowledge portal for company-wide use in quality control.
|
 | Wüstenrot & Württembergische (financial services and insurance)
Development of building savings calculator for use both internally and externally (by sales representatives)
Implementation of the USU KnowledgeMiner for optimized searches for solutions at the user help desk (UHD)
|
