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Business Service Management

Knowledge Business

Business Solutions
References: Business Service Management
a&o systems + services

Strategic implementation of USU technologies for internal and external customers in the area of IT management

Allianz Gesellschaft für Informatik Service mbH (AGIS)

Company-wide (enterprise-level) cost allocation (chargeback) of its comprehensive portfolio of IT services, such as 118,000 desktop systems, 6,000 servers and 775 million printed pages

Case Study
AGIS (IT service provider of Allianz Group) 
AOK Baden-Württemberg (health insurance)

Implementation of an asset management system for administering IT asset values

ARBURG (injection molding machines for plastics)

Implementation of IT management solutions for the user help desk and IT inventory management

ASPECTA (insurance)

Asset management for mapping IT inventory over its complete lifecycle

Austrian Federal Ministry of Defence

Implementation of a cable management system for administering the entire network infrastructure in the real estate holdings of the Austrian Armed Forces, including over 200,000 cables

bebit Informationstechnik GmbH

Implementation of a central service desk based on the Valuemation Incident/Problem/Change Manager with integrated solution management

Case Study
bebit Informationstechnik (IT service provider to Bilfinger Berger Group, construction) 
Bundeswehr (German Federal Defence Force)

Applications for transparently managing IT infrastructure and IT cost allocations (chargebacks)

DAK Deutsche Angestellten- Krankenkasse (health insurance)

User/cause-based classification of IT services having an allocation (chargeback) volume of 260 million euros per year

DEVK (insurance)

Establishment of a control instrument for efficient IT planning and budgeting based on IT asset management

Ferrovie.it (Internet portal for transportation, especially by train)

Implementation of IT asset management for the transparent administration of 20,000 systems

German WOOLWORTH GmbH & Co. OHG (retailer)

Implementation of company-wide asset and service/change management based on ITIL standards

GKV Informatik

IT service provider to health insurance companies.

Implementation of a Group-wide standardized and integrated IT asset management system

Hannover Rückversicherung (reinsurance)

Implementation of IT asset management, license management as well as IT planning and budgeting for comprehensive IT controlling

Case Study
Hannover Rück (Insurance) 
HDI (insurance)

Control of 10,000 systems and 80,000 components through company-wide IT asset management

Kinikum Nürnberg (hospital)

Implementation of a central service desk

Case Study
Klinikum Nürnberg (Healthcare, hospital) 
LANXESS (chemicals, plastics and rubber)

Automation of the company-wide planning and budgeting process by using Valuemation

Case Study
LANXESS (Chemicals, plastics and rubber) 
LVM Versicherungen (insurance)

Implementation of IT asset management, license management as well as service/change management for comprehensive IT controlling

Case Study
LVM (Insurance) 
MAN (commercial vehicles, buses)

Company-wide IT service allocation (chargeback). This system covers approximately 44,000 end-user devices, 75 million transactions, 15,000 licenses as well as 280,000 telephone call units that are charged back each month to about 50 customers within the MAN Group and the MAN Nutzfahrzeuge Group (involves a total of approximately 2,000 cost centers).

Case Study
MAN (Commercial vehicles, buses) 
MTU Aero Engines

Administration and control of more than 13,000 active IT systems

Case Study
MTU Aero Engines (Manufacturing, aircraft engines) 
MTU Friedrichshafen (power generation, commercial engines)

Implementation of IT asset and license management

Case Study
MTU Friedrichshafen (Manufacturing, large engines and turbines) 
Poste Italiane (Italian postal service)

Administration and control of the entire IT infrastructure with more than 100,000 systems

Silhouette (eyewear)

Implementation of IT asset management

Swiss Re (reinsurance)

Worldwide IT service cost allocation (chargeback) within the Swiss Re Group

T-Online (Internet service provider)

Implementation of an asset and configuration management system based on ITIL standards

Case Study
T-Online (Internet service provider) 
TRUMPF (manufacturing technology)

Cost allocation (chargeback) for the entire IT department as well as user/cause-based classification of network and communication services, SAP usage on up to consultant and project services

Wüstenrot und Württembergische (financial services and insurance)

Implementation of company-wide IT asset management, IT service cost allocation (chargeback) as well as user help desk (UHD) systems for comprehensive IT controlling

  News
USU AG advances international business
Sven Wilms to become new member of Board of Management responsible for global sales

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USU Software AG reports figures for the first nine months of 2008 and announces addition to the Management Board of the subsidiary USU AG as part of global expansion strategy
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Events
October 27-29, 2008
GARTNER IT Financial, Procurement & Asset Management Summit
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