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USU wins first customer in the United Kingdom
CCA International will use USU KnowledgeCenter in the future
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Möglingen, 06.12.2011
After a very succesfull visit to the Call Centre Expo in London in October 2011, the first customer in Great Britain relies on the intelligent knowledge management technology USU KnowledgeCenter. CCA International is a stock corporation employing 4500 people in 14 call centers located in 6 countries. CCA handled 7,6 million calls in 2010. Custumers in the UK are names such as Vauxhall, Chevrolet, Saab, British Telecom as well as two major newspapers.
CCA is currently using the SaaS-Version of USU KnowledgeCenter. The knowledge database is available everywhere and anytime via standard web-browser. The web-based service solution guarantees high flexibility, cost-transparency and maximum data security. Crucial aspects of the decision for USU as partner were the industrie specific functionalities as well as the comprehensive possibilities of self service and the multi-client capability of the system. Specific goals persued by CCA are the increase of the first call resolution rate with high quality answers and the reduction of training times for new employees. The USU technology is used for Vauxhall in the first step and will gradually be used for other customers.
Further information can be found at http://www.usu-knowledgecenter.com
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