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| USU KnowledgeGuide: Guided Dialogs |
To gain access to expert knowledge for complex topics, it's often necessary to go through great effort and expense, such as attending time-consuming meetings or acquiring expensive documentation. The challenge here is to gain access to knowledge in an efficient and economical way, no matter who needs it.
USU KnowledgeGuide creates dialogs in the form of dynamic decision trees. This approach allows structured expert knowledge to be accessed, stored and reused as needed. Users are guided through complex topics, can find quality-checked solutions and are thus able to make decisions more quickly and more reliably.
Here's how you can benefit by using the USU KnowledgeGuide:
- The system makes expert knowledge available in a convenient, structured manner
- The system automatically suggests the fastest path to a solution
- The system continuously learns through interaction with users
- The system's self-learning mechanisms considerably reduce the amount of manual intervention
The system's self-learning mechanisms optimize question/answer sequences in order to find the fastest path to acceptable solutions. The system learns automatically through interaction with users and documents confirmed solutions so that the quality of answers found continuously increases. The system rarely needs any manual intervention, which makes the use of decision-trees economically attractive.
Decision-trees are frequently used in Call Centers, IT-service desks/ user help desk or in other customer-oriented service areas. USU KnowledgeGuide provides optimum support for your personnel through its quality-checked answers to diverse questions.
USU KnowledgeGuide is a primary module in the USU KnowledgeCenter, a product suite designed to allow quick access to useful information in knowledge-intensive business processes.
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