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The USU KnowledgeCenter is a modular, web-based suite of products designed to make information readily available for knowledge-intensive business processes.
The new product generation KnowledgeCenter 5 represents a new, fundamentally improved form of knowledge transfer in customer service:
- By serving as an information hub
- By ensuring high document quality
- By providing a situation/user-based interface
- By enabling reliable information retrieval and reuse through self-learning searches
- By enabling fast creation of a knowledge database through integration of external data sources
- By promoting economical guidance of calls.
With all these features, USU KnowledgeCenter 5 is your perfect start for creating and expanding knowledge databases in your company.
Your benefits:
- Significant increases in efficiency and quality in service centers through higher resolution rates, shorter call handling times and better documentation quality
- Quick access to relevant information in both internal and external data sources through self-learning searches
- Increased answer quality through standardized and constantly updated sources of information
- Significant decreases in the time and effort required for updating and providing information
- Dramatic drops in the times required to equip and train service personnel, especially when integrating external employees (such as those located at external call centers) and part-time staff.
You'll find detailed information in our flyer.
References
Our reference customers from a vast variety of sectors and application areas are convincing evidence of the great value of this system. Our solutions dramatically increase the accessibility of information in enterprises and support managers, decision-makers, division managers, department managers and specialists at all levels in places such as the following: enterprise management, call centers, IT service departments, quality assurance, research and development, production, sales and many other specialized areas. Our case studies provide evidence of the various solutions successfully implemented at our clients.
Modular Suite
USU KnowledgeMiner
A powerful search engine for conducting enterprise searches within all possible sources of information.
USU KnowledgeGuide
A system of dynamic, dialog-driven decision-trees that guides users to quality-checked solutions as quickly as possible.
USU KnowledgeBase
A document management system for workflow-governed creation and updating of documents.
For further details, please go to the pages focussing on these individual modules.
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