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| Solution Databases in the IT Service Desk |
In many companies, the IT Service Desk or User Help Desk (UHD) is the central contact point for reporting technical problems and asking questions. Being able to access always updated, quality-checked information is a critical factor in business success because it helps to increase the efficiency of your services and, at the same time, to ensure customer satisfaction.
The USU KnowledgeCenter offers you a comprehensive solution for supporting the efficient operation of your IT Service Desk / User Help Desk.
The USU KnowledgeMiner searches and finds information fast and accurately in all kinds of internal and external documents. The USU KnowledgeBase centrally stores and manages all relevant documents, and the USU KnowledgeGuide leads users through structured decision trees to the solution.
Here's how you can benefit by using the USU KnowledgeCenter at an IT Service Desk:
- 20-30% shorter call times and processing times
- Greater efficiency through more problems resolved during the first-call
- Access to quality-checked solutions proven to work in actual practice
- Easy operation and self-help functions for end users
- Demonstrably higher customer satisfaction
By using solution databases you can easily use successful solutions again and again. Dynamic decision trees speed up complex fault diagnosis. Processes at your IT Service Desk will run faster, and workloads at second-level support will be reduced.
The USU KnowledgeCenter is a suite of products designed to make information available for knowledge-intensive business processes in an intelligent and targeted manner. It is especially suitable for increasing efficiency in service organizations.
Click here to find out more about the functions and benefits of the USU KnowledgeCenter.
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