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Internet portals are web-based universal access points to other web content and web-based applications. They give personnel a central point of access to company information.
Knowledge portals are portals that support knowledge management in the following ways:
Acquisition of knowledge
Distribution of knowledge
Storage of knowledge
A knowledge portal serves as the central technical platform for identifying and exploiting knowledge potentials. The innovative strength and flexibility of companies greatly depends on the platforms that they choose. A knowledge portal also serves as the informational backbone for knowledge-based enterprises, and in doing so, it is the basis for increasing and adding value.
Through the integration and networking of different building blocks that can also include existing enterprise applications, a knowledge portal becomes the central platform for exchanging knowledge. The exchange of knowledge explicitly takes place through appropriate media and also implicitly through background processes. In any case, it's important to have an intelligent network of existing applications. In this way, any portal can also serve as a knowledge portal.
The numerous functions of a knowledge portal can be divided into the areas of document management, searching, active support, teamwork and personalization of resources. Thus the knowledge portal supports personnel through provision of applications, content and functions needed for effective collaboration.
Successful knowledge portals gather information and make it available either upon request or automatically as part of a process of integrated knowledge. Knowledge about documentation and suitable maintenance methods will become a constant, value-adding resource for company.
In implementing knowledge portals, USU relies on IBM or open-source technology. Depending on the customer's specific situation, an individual customized solution will be assembled on the desired technology platform.
The IBM portal server has proven to be a reliable, robust and scaleable platform. Because it allows many options for integrating existing software, it's the best choice for implementing knowledge portals.
For smaller companies, or those enterprises with fewer requirements for scalability and integration, we can implement a knowledge base using the simpler but well-proven open source enterprise portal solution Liferay.
A key factor for the use and acceptance of the portal solution by employees is the broad, successful integration of the portal into the core processes of the enterprise.
You'll enjoy the following benefits from a knowledge portal:
- Faster, well-founded decision-making
- Better project teams
- Project teams are always kept equally up-to-date (always "on the same page")
- Availability of improved, up-to-date information
- Better collaboration among distributed teams
- The knowledge in your organization will be readily available and further developed
- Higher quality of process flows
- Reduced throughput times
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