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| Improving Knowledge-Intensive Consultation and Service Processes |
To increase the quality of knowledge-intensive consulting processes, we provide counseling centers with resources like project management tools, virtual team rooms and a knowledge database that are all integrated into one consulting platform and support fast, targeted and competent counseling in the following ways:
Task-based provision of information
Active, role-based provision of information
Knowledge base
Networking
These USU modules will help you to save time and money and also increase client and employee satisfaction.
In order to improve targeted and intelligent provision of information in knowledge-intensive service processes, such as in call centers or user help desks, we offer our customers a modular suite of products. The USU KnowledgeCenter provides effective tools that will save time and money and, at the same time, increase client and employee satisfaction.
You'll enjoy the following benefits from the USU KnowledgeCenter:
- Increased first-call resolution rates
- Reduced call-handling times
- More control over the quality and currentness of knowledge resources
- Less time and effort spent on updating knowledge bases
In addition to the USU KnowledgeBase, which depicts the entire lifecycle of solution documents, there is also the USU KnowledgeMiner, which provides comprehensive and self-learning components that allow efficient searches for solution documents, and the USU KnowledgeGuide, which creates and depicts decision trees.
Providing Knowledge in Collaborative Processes
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