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| Whitepaper Business Service Management |
At many companies, IT is now undergoing a fundamental transformation in how it’s internally perceived and what’s expected of it. Actually, this should come as no surprise, for along with capital and personnel, IT has become a mainstay of modern business operations.
Bridging the gap between IT and Business is the challenge. It’s now a matter of positioning IT as a true business driver. Business Service Management (BSM) is a comprehensive strategic concept for managing IT from a business perspective. The core challenges here can be succinctly summarized as follows:
Run IT like a business.
Run IT for the business.
Run the business with IT.
This Whitepaper describes these fundamental prerequisites necessary for implementing a BSM strategy and uses practical examples to illustrate the DO's and DONT's to be followed along the way. So, why should IT managers (CIOs) and business managers be concerned with BSM, especially in a recession? What’s in it for them? How can the standalone, silo mentality permeating an IT organization and also affecting specialized departments be overcome? What role does Information Technology Infrastructure
Library (ITIL) play in all this? What design elements are critical? How does it work in practice? Where exactly do I start? With a click on the image below you can download the whitepaper at no charge.
The goal itself is clear: to integrate technology in such a way that it is solely aimed at achieving business success. In short, information technology becomes business technology. The potential benefits are enormous.
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