USU - Business Service Management - Service Request Manager

A service desk is frequently overloaded with inquiries that concern less critical and recurring services - things like setting up a new PC workstation, resetting passwords, procuring standard equipment, etc. Beyond this, many processes like purchasing, inventorying or budget reviewing are still being done manually, all of which takes up additional time and resources. The result: Too much time and effort is spent providing services, not to mention the ever-increasing costs.

With the Valuemation Service Request Manager, you'll be able to define IT components and services and offer them to your service customers in a clearly structured service catalog. Users can select their resources themselves from personalized shopping carts.

Standardized processes based on ITIL®-compliant best practices will automate and accelerate application processes and order management. The resulting quick provision of high-quality services will greatly increase customer satisfaction

Your Benefits: With the Service Request Manager, you can:

Achieve increased customer satisfaction through greater quality and efficiency in your service
Reduce procurement costs by bundling individual orders to create larger, combined ones
Reduce subsequent costs in service and change management by procuring goods and services according to defined standards
Decrease the level of routine tasks handled by your service desk and freeing up resources
Exploit potentials for savings by implementing consistent and automated processes.

Click here to read our flyer with detailed information.

Valuemation offers you a basis for enjoying seamlessly integrated, standardized service processes based on ITIL Best Practices, all automated to the greatest possible extent. In addition to the Service Request Manager, the following modules are also available:

Procurement Manager for a lean, workflow-guided procurement process
Asset Manager for obtaining detailed information on hardware and software components
Change Manager for securely implementing and documenting changes in your IT infrastructure
CMDB Manager for managing configuration data in a Configuration Management Database

When it comes to IT Service Management, Valuemation's proven strengths have already been well recognized by numerous international analysts:

"USU software is extremely function-rich and able to compete well with the rest of the full-blown IT asset lifecycle management and IT service management (ITSM) suites out there."
(Forrester Research Inc.; The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009 - 10. April 2009)
"USU offers a complete suite of fully integrated solutions that closely follow the ITIL model of ITSM. Because all modules were designed by USU, they're on the same platform and are fully integrated."
(Gartner, Inc.; MarketScope for the IT Asset Management Repository, 2008 - 21. April 2008)
"USU offers a mature, competitive IT asset- and service-management toolset for medium-size and large customers."
(ECPweb.com Tools Manager, October 2007)

You can download recent evaluations by analysts free of charge.