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Whenever new hardware and software components, application access rights or IT services are applied for in large organizations, different departments and persons are involved in this process, which is a fundamentally simple one, at least in theory, but a very complex one in actual practice.
You'll enjoy the following benefits from service request management with Valuemation:
- IT standardization through preconfigured shopping carts
- Cost reductions from better purchasing terms and conditions
- Increased efficiency through automated processes
- High levels of customer satisfaction through transparent order statuses
The Valuemation Service Request Manager offers you an efficient, secure and workflow support system for end users and IT service personnel. With its simplified, automated application process and transparent order tracking/tracing, you'll speed up the processing times and improve the quality of your IT services considerably.
The Valuemation Service Request Manager seamlessly integrates processes from procurement, asset, configuration, budget, license, contract and change management. This means that there is no longer any need for duplicate data records and redundant updates. Based on their unique identification credentials, users select the IT service and components approved for their use from personalized shopping carts. In this way, you'll ensure implementation of relevant IT standards, which will also significantly reduce your downstream operating costs. Workflow-supported authorization and implementation processes flow smoothly together.
Click here to find out more about service request management with Valuemation.
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