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| IT Service & Change Management |
A fundamental prerequisite for efficient Business Service Management is smooth, trouble-free processes in IT operations. This is where the ITIL Best Practices have proven their worth and have become the de facto standard. Valuemation 3.1 has received the highest-level "PinkVerifyTM Service Support Enhanced" IT certification. This means that we guarantee comprehensive process support and coverage in the ITIL areas of Incident, Problem, Change, Configuration and Service Level Management.
 
With Valuemation, you'll control your service and change processes based on a CMDB containing a central repository of all relevant information, including hardware and software components, contract data, service level agreements (SLAs), user data and other master data. This means that your service personnel will have ready access to all important data and, in case of a fault report, can immediately identify the caller, the applicable SLAs and the affected business processes.
Being able to search in an integrated solution database will considerably simplify the problem resolution process. The system automatically suggests tried and proven methods that have already led to solutions in similar situations in the past. This speeds up the fault diagnosis process and make costly repeated analyses unnecessary.
All IT processes, from procurement to provision of services, are seamlessly integrated, standardized and automated to the greatest possible extent. Standard workflows control the authorization, forwarding and allocation of job orders. Users can check the current status of the service requests at any time.
Click here to find out more about Valuemation modules for IT Service & Change Management:
Incident/Problem Manager
Change Manager
Service Request Manager |
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