USU - Business Service Management - IT Service & Change Management

A fundamental prerequisite for efficient Business Service Management is trouble-free processes in IT operations. This is where the ITIL® Best Practices have proven their worth and have become the de facto standard.

The highly respected ITIL consultancy Pink Elephant has certified the compatibility of the integrated products Valuemation, USU KnowledgeCenter and ZIS System with 12 ITIL v3 processes. With this certification, USU is now one of the three manufacturers worldwide that have met the high performance standards required to conform to 12 - and more - ITIL® v3 processes.

After an objective examination process, USU received the ITIL v3 seal of approval for the product line Valuemation 3.6 in the following disciplines: Incident, Problem, Change, Request Fulfillment, Service Portfolio, Service Catalog, Service Asset & Configuration, Service Level and Financial Management.

The following USU products were also certified: In the category of Knowledge Management, the USU KnowledgeCenter Suite (Release 4.8); and in the area of Event and Availability Management, the product ZIS System (Release 5.3) from the USU subsidiary LeuTek.

Valuemation provides you with a service-desk solution that will help you to identify and correct faults and malfunctions more efficiently and faster thus ensuring the continuous availability of your IT/business services.

Users can choose and apply for IT services and components from a personalized catalog. All relevant IT processes are seamlessly integrated, standardized and automated to the greatest possible extent. Workflows control the authorization, forwarding and allocation of job orders. Users can check the current status of the service requests at any time.

Searches in the optimally available integrated solution database USU KnowledgeCenter will considerably simplify the problem resolution process. The system automatically suggests tried and proven methods that have already led to solutions in similar situations. This speeds up the fault diagnosis process and makes costly repeated analyses unnecessary.

Click here to find out more about Valuemation modules for IT Service & Change Management: