USU - Business Service Management

Efficient change management means being able to make changes in your IT infrastructure, even while the system is in operation, in a way that doesn't negatively affect users and complies with the terms and conditions of Service Level Agreements (SLAs). Clearly defined, standardized and highly integrated processes ensure that changes are made at the lowest possible cost and with minimal risks.

The Valuemation Change Manager supports you when making any kinds of changes to your IT infrastructure. Changes are planned, approved, checked and reviewed based on standardized, ITIL®-compliant processes. They'll keep the service quality and availability at a consistently high level, while keeping outages and risks down to a minimum.

Your Benefits: With the Change Manager, you can:

Reduce change costs and their subsequent, downstream costs through the use of standardized, automated and ITIL®-compliant change processes
Make changes during "live" operation so that they have the smallest possible impact on the quality and availability of your IT services
Better assess and minimize the risks and costs due to changes since you know the dependencies between IT services and individual configuration items (CIs)
Comply with legal rules and regulations and document all changes in a seamless and secure manner.

Click here to read our flyer with detailed information.

Valuemation offers you a basis for enjoying seamlessly integrated, standardized service processes based on ITIL Best Practices, all automated to the greatest possible extent. In addition to the Change Manager, the following modules are also available:

CMDB Manager for managing configuration data in a CMDB
Dependency Mapping for automatic discovery and display of dependencies in the IT infrastructure

When it comes to IT Service Management, Valuemation's proven strengths have already been well recognized by numerous international analysts:

"USU software is extremely function-rich and able to compete well with the rest of the full-blown IT asset lifecycle management and IT service management (ITSM) suites out there."
(Forrester Research Inc.; The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009 - 10. April 2009)
"Valuemation's change management module lets users track and enforce change processes. New, robust calendar views help keep personnel apprised of change schedules and completed events."
(ECPweb.com Tools Manager, Annual Review 2009, Fall 2008)
"USU offers a complete suite of fully integrated solutions that closely follow the ITIL model of ITSM. Because all modules were designed by USU, they're on the same platform and are fully integrated."
(Gartner, Inc.; MarketScope for the IT Asset Management Repository, 2008 - 21. April 2008)

You can download recent evaluations by analysts free of charge.