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The significance of IT services with respect to quality, costs and availability is becoming much greater through Business Service Management. In order to deal with the increasing demands and expectations of service customers while, at the same time, successfully coping with increasing cost pressures, service level agreements (SLAs) offer a basis for a standardized understanding of the scope and quality of services to be provided.
You'll enjoy the following benefits from SLA management with Valuemation:
- Transparency of IT services and service-related costs
- SLAs promote user awareness of costs and services
- Services provided are measured against the terms and conditions of SLAs
- Violations of SLAs are displayed and documented
The Valuemation SLA Manager is an integrated solution for defining, agreeing on and documenting valuable IT services in service level agreements (SLAs). Service support processes can thus be tailored to meet the needs of both general customers and expert users. Adding the Valuemation Monitoring Managers will enable the availability of IT services and the compliance with agreed-upon service levels for business-critical processes to be selectively monitored. This will ensure the best-possible availability of services. At the same time, the results are fully documented.
SLAs provide opportunities to improve the service quality from the IT Service Desk as well as in Change Management and Configuration Management because they make service quality measurable. The seamless integration of the SLA Managers in other ITIL-compliant processes will provide lasting support of this effort.
Click here to find out more about SLA management with Valuemation.
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