USU - Business Service Management

The top priority of Business Service Management is to safeguard the availability of key, success-critical business processes and to ensure this by providing appropriate IT services and SLAs.

The Valuemation Monitoring Manager is a comprehensive solution for monitoring and automating the IT systems in your data center. This integrated solution is based on the technology of ZIS System from the USU subsidiary LeuTek GmbH. Its graphical displays and event correlation capabilities give you reliable information on the availability of your IT-dependent business processes. The integrated alarm ("interrupt") management and the embedded operating interfaces permit rapid fault analysis and correction.

Serving as a comprehensive umbrella system, this solution merges data from the greatest variety of monitoring systems. The graphical depiction can be freely defined, from showing a detailed, high-granularity system topography up to a more general view for IT managers

Your Benefits: With the Monitoring Manager, you can:

Automate the monitoring of all IT systems and applications
Automatically receive alarm ("interrupt") notifications in the event of faults/malfunctions, allowing you to take prompt action
Benefit from graphical displays of faults/malfunctions and their causes, allowing you to better interpret current conditions
Monitor agreed-on service levels and take proactive steps to adhere to them.

Click here to read our flyer with detailed information.

Detailed information on the ZIS System and the related modules, ZISGUI and ZISSLM, is available in the downloadable ZIS brochure (8.5 MB).

Valuemation offers you a basis for enjoying seamlessly integrated, standardized service processes based on ITIL Best Practices, all automated to the greatest possible extent. In addition to the Monitoring Manager, the following modules are also available:

Incident Manager for accelerated recording, prioritization and processing of fault reports/service requests
Problem Manager for fast detection and proactive correction of errors
Service Request Manager for automated application for and approval of IT goods and services
Change Manager for securely implementing and documenting changes in your IT infrastructure
Service Level Manager for defining customer-specific service levels