|
In order to ensure the availability of important business processes with Business Service Management, you have to permanently monitor the underlying infrastructure.
With Valuemation Process Management, you'll link up central IT services critical for business success with their IT infrastructure. To accomplish this, the data in the CMDB are related to each other through the dynamic connections and logical dependencies among individual components and depicted in what are known as "causal loops."
With Valuemation, you'll be able to monitor all IT systems and applications in real time. The integrated alarm ("interrupt") management system automatically starts escalation routines and notifies the responsible administrator whenever critical system statuses occur or thresholds are exceeded.
With continuous service level monitoring, you'll document whether agreed-on service level agreements were complied with, violated, and if so, exactly when or over what time period. At the same time you'll get an overview of whether this contract violation will result in punitive charges.
Click here to find out more about Valuemation modules for IT Process Management:
SLA Manager
Monitoring Manager |
|
