USU - Business Service Management - IT Infrastructure Management

Before you start with Business Service Management (BSM), you should take inventory of your current IT infrastructure. There's a simple reason for this: You need to know what you're starting with so that you can then use this as a basis for offering well-prepared, customer-oriented services.

The basis for efficient BSM is what is known as a Configuration Management Database (CMDB). The CMDB is where all the details about individual IT components (configuration items) are stored, including their relationships with and dependencies on each other.

Valuemation supports you in taking your IT inventory and maintains an ongoing reconciliation between the actual physical units in place and the entries in your bookkeeping records. This gives you full transparency over the following aspects of your IT system:

IT assets (hardware, software)
IT procurement/rental/lease contracts along with warranties and service/maintenance agreements
Software licenses and their terms and conditions

You can use this information in influencing and controlling your IT procurement processes. Increasing the degree of standardization for your IT components and services will yield big cost savings, especially through more efficient service and change processes.

Click here to find out more about how Valuemation modules can help you manage your IT infrastructure:

Asset Manager