USU - Business Service Management - Business Service Management

Business Service Management (BSM) supports the transition now occurring in IT: from a technology-focused viewpoint to a broader perspective focusing on business processes and the needs of the end customer.

Increasing cost pressures, greater technical complexity and the constantly growing dependency of business processes on IT systems all add up to the need for greater transparency. The contribution of IT to the overall success of your company and its role in creating added value must be readily measurable and evident - from the perspective of customers and end users.

Business Service Management (BSM) means being able to do the following:

Link IT-supported business services to related business processes
Monitor and safeguard mission-critical business processes and their supporting applications
Assess the availability and quality of your IT services from the customer's perspective
Clearly depict the value-added contribution of IT to your overall enterprise.

Valuemation is both a modular and highly integrated suite of tools. It provides all key components necessary for implementing business service management.

Your Benefits: Valuemation provides the foundation for BSM:

Well-established, proven IT service processes based on ITIL®-compliant best practices
A configuration management database (CMDB) reflecting the current status of your IT infrastructure
Automatic mapping of IT services with IT components
High transparency over resources, risks and costs
Efficient, reliable monitoring of business services by means of Event & Availability Management
Support of management with KPIs in dashboards and reports

Click here to read our flyer with complete, detailed information.

ITIL® v3 is a fundamental change in IT service management: No longer centering on internal processes but implementing a comprehensive customer-focused alignment of IT services. The focus is now on economical fulfillment of company-wide objectives. This approach has to be supported by IT services or rather by business services. You can find out more about this in our flyer "ITIL® v3: Facilitating Business Service Management".