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| Business Service Management |
Business Service Management (BSM) is a new strategic approach for companies that want to measure the contribution made by their IT organization to their overall success and to align and manage their IT services so that their value share is readily evident and manageable.
BSM focuses on processes which are key factors in business success and whose guaranteed availability is the responsibility of the company's IT organization. At the same time, the BSM approach changes the roles of those involved. Specialized departments within a company use market demands to determine what services to provide. The IT department responds to this determination and uses it to define services and technical requirements. The success of the IT department is measured in terms of the quality, continuity and costs of the business services that it provides.
Our integrated Valuemation software suite allows IT managers to closely integrate the technical and business sides of their company. With Valuemation, you can successfully apply Business Service Management in your company and enjoy the benefits of being able to do the following:
- Know the current status of your IT assets and their costs
- Define high-quality IT services based on business requirements
- Comply with the terms of Service Level Agreements (SLAs) and provide proof of such compliance
- Concentrate on innovation instead of on routine daily operations
- Allocate services and their costs based on use
- Achieve long-term reductions in IT costs and keep them under control
We invite you to find out more about how you can benefit from using Valuemation. |
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