USU - Business Service Management - Costing/ Charging Manager

These days, IT service organizations have got to provide high-quality, customer-oriented services and resources. Increasingly demanding IT customers want transparency over service-related costs along with clear, understandable cost allocation that they can have an influence on. They have every right to expect such clarity.

The Valuemation Costing/Charging Manager helps you to achieve transparency of the use and costs of IT services and to keep track of the originating sources. You'll also be able to reassess and charge such expenses back to the correct user/cost center. In doing so, you'll be able to flexibly match your IT service cost allocations to your individual IT structures and accounting models - a definite advantage for growing IT organizations that are constantly changing.

Your Benefits: With the Costing/Charging Manager, you can:

Create a high level of cost transparency for your IT service customers through source-related service cost allocations
Increase cost awareness among users and service customers
Ensure audit compliance with detailed documentation
Remain flexible by matching IT service cost allocations to changing organizational structures and IT business models
Use standardized cost data through standard interfaces to ERP systems.

Click here to read our flyer with detailed information.

Valuemation offers you a basis for enjoying seamlessly integrated, standardized service processes based on ITIL Best Practices, all automated to the greatest possible extent. In addition to the Costing/Charging Manager, the following modules are also available:

Service Request Manager for automated application for and approval of IT goods and services
Procurement Manager for a lean, workflow-guided procurement process
Asset Manager for achieving the greatest transparency over your entire IT inventory
Planning/Calculating Manager for IT cost calculations and service price structures

When it comes to IT Service Management, Valuemation's proven strengths have already been well recognized by numerous international analysts:

"USU's solution (...) has strong financial management capabilities."
(Forrester Research Inc.; The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009 - 10. April 2009)
"USU has strong financial management capabilities that deliver to the needs of the ITAM market."
(Gartner, Inc.; MarketScope for the IT Asset Management Repository, 2008 - 21. April 2008)

You can download recent evaluations by analysts free of charge.