|
| WebEvents: Knowledge Databases in the IT Service Desk |
In this WebEvent you will discover how you can support your processes in the IT Service Desk efficently and in an ITIL compliant way by integrating a solution database..
Objective
The service desk is the most important interface between users, internal customers and the IT service provider. When failures occur in daily IT operations, service desk employees need fast access to all relevant information like configuration data of the IT infrastructure, service level agreements or contract data including warranty and maintenance terms. By integrating a self-learning solution database response times go down significantly. Additionally, you will experience a high increase of efficiency in the IT service desk.
Contents
- A brief introduction to USU
- USU KnowledgeCenter: Solution Database for the IT Service Desk
- 3rd party integration (e.g. BMC Remedy ARS)
- Experiences gained from implementation and operation
- Reference clients
- Questions & Answers
|
|
