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| WebEvents: Experiences with Solution Databases in User Help Desks |
In this WebEvent, you'll get some valuable tips and benefit from our customers' experiences in planning, implementing, deploying and operating solution databases.
Objective
Through numerous customer projects and from comprehensive surveys of project managers, we've been able to collect valuable information for all project phases - from initial modeling and structuring of solution databases on up to operating them. We'll present the key factors for success and our experiences gained from over 20 productive installations. Finally, you'll get overview of how the USU KnowledgeCenter functions in actual use at a user help desk (UHD).
Contents
- A brief introduction to USU AG
- Definition of the term "solution database"
- Profiles of the examined installations
- Motivations for implementing a solution database
- Experiences during database implementation
- Experiences during database launch
- Experiences during database operation
- Presentation of the USU KnowledgeCenter
- Customer references
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