|
| WebEvents: Service Request Management |
You'll find out how you can use automatic application and order management to save time, money and increase the quality of your IT services.
Objective
Whenever new hardware and software is ordered or user rights to use applications and services need to be applied for, this usually involves different departments and persons, and thus often ends up being a rather complex process in actual practice. Our Service Request Manager offers a secure, cross-departmental and workflow-supported system for managing all applications and orders within IT organizations, from initial application on down to final provision of ordered services. What's more, users can get a clear overview of the status of their applications at any time.
Contents
- In this presentation, we'll show you the following:
- Primary operating features of Valuemation
- Catalogs
- Searches
- Grouping
- Aggregating
- Different views (ways of organizing and presenting data)
- What a shopping cart is (definition and depiction)
- A demonstration of each step in the process
- Application/request process
- Automatic change generation
- Change activities
- Status changes/transitions in the application/request process
- Interfaces to additional modules within the Valuemation Suite
- References
|
|
