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| WebEvents: Knowledge Databases for Telecommunications Service Providers |
In this Web Event, you'll find out how to get competitive advantages by offering a higher quality of service that significantly increases customer satisfaction and loyalty.
Objective
These days, providers in the telecommunications market are facing intense competitive pressures. No matter whether it has to do with business customers or private customers, customer satisfaction depends on quality service and the ability of providers to get fast answers to questions and to fix problems right away. At the same time, customer service offers providers the perfect opportunity to demonstrate their competencies and stand out from the competition.
We'll show you how you can use a knowledge database to support your entire service chain - from customer service, to network operations on up to the technical service desk.
Contents
- A brief introduction to USU AG, including customer references
- The challenges on today's telecommunications market
- How the USU KnowledgeCenter can help you use knowledge efficiently
- A live demo of the KnowledgeCenter, in which you'll discover the following:
- How you can use guided dialogs to handle calls more rapidly
- How you can automatically optimize call processing
- How you can ensure uniform response quality, no matter who takes the call
- We'll even show you some success stories:
- How successful providers have built up their service systems
- How you can achieve a high rate of solutions in 1st Level Support
- How to answer a vast variety of questions even faster and more efficiently
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