USU - Business Solutions - Improving Knowledge-Intensive Consultation and Service Processes

CONSULTING

Software Architectures

Development Models

Building and Loan Associations

Social-Service
Organizations and Groups

Improving Knowledge-Intensive Consultation and Service Processes

To increase the quality of knowledge-intensive consulting processes, we provide counseling centers with resources like project management tools, virtual team rooms and a database that are all integrated into one consulting platform and enable fast, targeted and competent counseling:

Task-based provision of information
Active, role-based provision of information (USU KnowledgeMiner)
Knowledge base (USU KnowledgeBase)
Networking (collaboration tools)

These USU modules will help you to save time and money and also increase client and employee satisfaction.

In order to improve targeted and intelligent provision of information in knowledge-intensive service processes, such as in call centers or user help desks, we offer our customers a modular suite of products. The USU KnowledgeCenter provides effective tools that will save time and money and, at the same time, increase client and employee satisfaction.

You'll enjoy the following benefits from the USU KnowledgeCenter:

Increased first-call resolution rates
Reduced call-handling times
More control over the quality and currentness of knowledge resources
Less time and effort spent on updating knowledge bases

In addition to the USU KnowledgeBase, which depicts the entire lifecycle of solution documents, there is also the USU KnowledgeMiner, which provides comprehensive and self-learning components that allow efficient searches for solution documents, and the USU KnowledgeGuide, which creates and depicts decision trees.

Providing Knowledge in Collaborative Processes

Contact person

USU AG
Location Bonn
Michael Bartz
Zanderstraße 7
D-53177 Bonn-Bad Godesberg

Phone: +49.0228.5021-0
Fax: +49.228.5021-120